Support
Our Warranty Coverage
Every job we do is backed by a written warranty — on parts, on labor, and on the install itself. Here's exactly what's covered.
Coverage
What's Included
1 Year
Labor Warranty
- Covers workmanship on every installation
- Free re-visit if an install-related fault appears
- No charge for callouts under this warranty
Up to 5 Yrs
Parts Warranty
- Manufacturer parts warranty honored in full
- We handle the manufacturer claim for you
- Genuine replacement parts only
Optional
Extended Care Plan
- Two scheduled maintenance visits per year
- Priority booking ahead of standard customers
- Discounted emergency call-out rate
Fine Print, Plainly Stated
What's Not Covered
Warranty coverage excludes damage from power surges, unauthorized third-party repairs, and normal wear items like filters. Coverage requires at least one scheduled maintenance visit per year — we'll remind you when it's due. For a warranty claim, contact us with your booking reference and we'll take it from there.